One platform, every brand
Run multiple storefront brands from a single tenant. Each phone number, after-hours flow, and AI receptionist persona is scoped to its brand identity — callers hear the right greeting every time.
Business Voice & AI
The business phone that already knows your customers.
PortPuffin replaces your business phone, voicemail, and after-hours line with an AI receptionist that already knows your customers, mailboxes, shipments, and schedule. Multi-brand. Bilingual. Compliant.
~30%
Of small-business inbound calls go to voicemail
40%+
Of mailbox + package customers call after staffed hours
,500
Per-call TCPA exposure on non-consented dispatch
6
Cross-app integrations live with your existing ParcelPuffin tenants
Built for shipping, mailbox, and print centers
Voice + AI that integrates with your existing ParcelPuffin ecosystem out of the box.
Package-status AI out of the box
The AI receptionist looks up package status, mailbox-holder identity, and pickup-window availability from your ParcelPuffin and PalmPuffin records — without a separate integration project.
Bilingual, auto-detected
Streaming ASR detects English / Spanish per caller, switching mid-conversation when needed. Polly + ElevenLabs TTS replies in the same language with low-latency turn-taking.
Mailbox-holder revenue line
Sell phone numbers to your mailbox holders as a SKU. PortPuffin handles provisioning, voicemail-to-email, after-hours routing, and Stripe Connect direct-charge billing.
Compliance posture you can hand to legal — and a subpoena response in under a minute.
TCPA, FCC DNC, and per-state recording-consent law are first-class — not bolted on.
Federated DNC enforcement
Five-source DNC federation: federal registry, all 50 state registries + DC, tenant-managed lists, customer stop requests, and SMS STOP keyword enrollments. Checked on every outbound dispatch via a six-step gate.
Per-channel consent records
Voice, SMS, and fax consents are stored separately, per trigger. Every record retains the exact disclosure language presented at capture time and a cryptographic snapshot of the source form.
Subpoena-ready evidence export
Single endpoint for FCC, TCPA, and GDPR Article-15 evidence requests. Sub-60-second response time per tenant + channel + recipient query. Every block decision in the six-step gate is audit-logged.
State-aware recording consent
Per-state two-party-consent / one-party-consent matrix (14 + DC two-party, 37 one-party) drives the consent announcement before audio capture. No room for tenant misconfiguration.
Compliance posture surfaces are subject to legal-team verification for your specific use case. Verify with counsel before relying on the platform for FCC compliance attestation.
Plugs into the ParcelPuffin ecosystem you already use
Six cross-app integrations live by default. No new system to learn.
POS screen-pop
Inbound calls float a customer card over the active POS register, so cashiers know who's calling without breaking focus.
Shift-aware routing
PlannerPuffin schedule grid surfaces port-api shift-gap recommendations: high call-volume windows highlight understaffed shifts before they happen.
Palm emergency broadcast
Emergency keyword detection on inbound calls pages the manager dashboard via PalmPuffin's existing emergency-broadcast surface.
PayDay call-minute ingest
Opt-in daily aggregator dispatches per-employee call-minute totals to your next payroll run — seat-minute billing and commission models reconcile automatically.
Prep training-content seed
Opt-in phone-handling courses in the PrepPuffin LMS catalog map to your existing employee-skill registry.
Purchase Contact Seller widget
Storefront customers text the merchant directly via the brand's PortPuffin DID with a CAPTCHA-gated form.
Cross-app integrations are convenience surfaces — not on the core voice path. The 4 always-on flags fail OPEN; the 2 opt-in flags fail CLOSED.
Frequently asked questions
No. The AI receptionist pulls customer, mailbox, package, and schedule data from your existing ParcelPuffin tenants on the first call. Cross-app integrations are flagged on by default for the four always-on flows.
Twilio is the primary CPaaS; Telnyx is the secondary CPaaS. Both deliver inbound + outbound + SMS + porting. Failover and number portability are handled at the platform level.
It handles the calls your staff can't — after-hours, peak-volume spillover, and FAQ deflection. Live transfer to a human is the default escape hatch.
Yes. Recording is per-number opt-in. When enabled, the platform prepends a state-aware consent announcement before audio capture: two-party-consent law in 14 states + DC, one-party-consent law in the remaining 37.
Outbound contact is gated by a six-step compliance algorithm: federated DNC list (federal + state + tenant + customer-request + SMS STOP), per-channel consent records, and a tamper-evident audit trail. Block decisions are exportable on subpoena within 60 seconds.
Yes — the mailbox-holder SKU sells phone numbers to your retail mailbox tenants. They get provisioning, voicemail-to-email, and after-hours routing. You bill via Stripe Connect direct-charge.
You can — but doing so transfers TCPA liability for the outbound traffic to you. The platform logs the toggle and records the new posture in your audit trail.
Ready to replace your business phone?
We'll show you the AI receptionist on your actual customer data — not a demo dataset.